Refund policy

Returns and refunds

Last updated: November 8, 2026

We want you to love your Cling Rays lenses. If something is not right, let us know within 30 days of delivery and we will make it right.

Unused lenses: you can request a refund within 30 days of delivery.

Wrong strength: if you chose the wrong strength, we will exchange it for the right one at no cost.

Damaged or incorrect item: contact us within 30 days of delivery and we will send a replacement or refund you.

How it works: email clingrayssupport@gmail.com with your order number and, if something arrived damaged or wrong, a photo. For most orders we will refund you or send a replacement without asking you to send anything back.

Refunds: approved refunds go back to your original payment method. Please allow 5 to 10 business days for it to appear.

Lenses that have been used cannot be refunded, so please check your strength before ordering. Not sure which strength you need? Email us before you order and we will help.